Privacy policy

Introduction

This policy describes how Jay e.U., located at Hermann-Schöne-Platz 2/3/7, 1100 Vienna, processes personal data about you when you visit the website www.jay-cs-at.

If we make significant changes to this policy (which data we collect, how or why we use this data), we will indicate these changes at the beginning of the policy for a period of 30 days after the change has been made and before it comes into force, and will place a link to this in a clearly visible place. In addition, you will be informed personally by electronic means if your data is processed by us.

What data do we collect?

When you make a purchase from us, visit our website, take part in one of our promotions or communicate with us via one of our social media platforms, you provide us with data about yourself. This also includes personal data that allows conclusions to be drawn about your person.

Why do we use your data?

In order to provide you with the best possible user experience and deliver an optimal service, we use and process the data we collect.

Providing and improving our products & services: We use your data to provide, improve and customise the products & services we offer you (TCG, TCG accessories, figures, merchandise, shipping of orders, payment processing, communication, etc.).

Protection and security: We use the data we collect as part of our efforts to ensure protection and security and to better manage our IT systems. We use the data collected by our security systems to provide better protection and security for the premises and visitors to our events.

Marketing: We use your data to communicate with you and keep you informed about our and third party activities and events that you may be interested in. We will send you this information by email (subject to your prior consent where required by law), targeted adverts on our website and external platforms, text messages, via social media or by telephone. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Providing customer services and dealing with complaints and enquiries: We may use your data to provide you with more efficient customer services and to deal with your complaints or enquiries.

Making Required Disclosures and Enforcement: We may use your information to make required disclosures in response to requests for information that we are required by law to make to law enforcement or regulatory authorities, regulatory or supervisory authorities, or in the defence of legal claims, and to enforce our Terms and Conditions and/or this Policy.

What is our legal basis for processing data?

The processing of the data collected by us is based on the following legal bases:

You have given your express consent to the processing of personal data relating to you: For example, if you write to us via our contact form, or subscribe to our newsletter.

The processing is necessary for the fulfilment of a contract: For example, if you want to buy a product, we need certain data to make this possible.

Processing is necessary for compliance with a legal obligation: for example, we must disclose your data to an enforcement authority or to your or our authorised representatives who represent us in a legal dispute.

Processing is based on our legitimate interests: These include providing our services, researching and analysing the services you request, tailoring our content, marketing, advertising and offers to their respective interests, maintaining a profile on traditional and social media, efficient communication and social analytics and content performance on social media, and determining the effectiveness of advertising on our website.

How long do we store your data?

We store your data for as long as is necessary to fulfil our legal obligations, such as storing data for tax and accounting purposes, but for no longer than 10 years after termination of the contract, provided this is not shorter than the statutory retention obligations.

We will not delete personal data if it is required for the purposes of an enquiry or investigation or in the context of a legal dispute. In such a case, it will be stored until the matter has been fully resolved.

To whom do we transfer your data?

We may share your data with third parties for the purposes set out in this policy, including social media platforms, entities that provide a service to us (e.g. shipping service providers, Shopify, Google Analytics, etc.) or act as our authorised agents, advertising agencies, advertising networks, email providers and other service providers necessary to improve our service.

You can find more information about how Shopify processes your personal data here: https://www.shopify.com/legal/privacy

You can find more information about how Google processes your personal data here: https://policies.google.com/privacy?hl=de

You can deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.

What are your rights under the GDPR?

You have the right to information about the data, the right to rectification, erasure, the right to restrict the processing of the data, the right to data portability, the right to object to the processing and the right to make decisions that are not based solely on automated processing.

You have the right to lodge a complaint with the supervisory authority if you object to the way in which we process your personal data. The competent supervisory authority is the Data Protection Authority, 1080 Vienna, Wickenburggasse 8.

How to reach us.

Jay e.U.

Hermann-Schöne-Platz 2/3/7

1100 Vienna

whats.up@jay-cs.at